These Terms and Conditions (“Terms”) apply to the use of bunny-banana.com and to orders placed with Bunny Banana. Our Shipping Policy and Return & Refund Policy form part of these Terms. Applicable law will always prevail where a consumer right cannot legally be waived or excluded.
1. Company and Contact Information
Bunny Banana is operated by Hop Banana LLC, a limited liability company registered in the United States.
Address: 30 North Gould Street, STE R, Sheridan, WY 82801, United States.
Email: contact@bunny-banana.com.
2. Orders, Prices and Payment
By placing an order, the customer confirms that the products, quantities, prices and shipping information are correct. The order confirmation email confirms that we have received the order. Subject to applicable law, the order is accepted when we confirm that it has been shipped.
Before shipment, we may refuse or cancel an order for a legitimate reason permitted by law, including an unauthorized payment, reasonable suspicion of fraud, an unsupported shipping destination or product unavailability. Any amount already paid will then be refunded to the original payment method.
Prices are displayed in US dollars unless otherwise indicated at checkout. The total price and any applicable charges are displayed before the order is confirmed. Payments are processed by third-party payment providers.
3. Products, Variations and Safety
We make every effort to present our products accurately. However, photographs are provided for illustrative purposes and colors may vary slightly depending on the screen, lighting or production batch.
Depending on the production batch and cutting process, the pattern may be vertical or horizontal. Slight shrinkage may also occur during the first washes. These normal variations do not constitute a defect when they do not affect the use of the product, unless applicable law provides otherwise.
Our products are not chew toys and are not indestructible. Every rabbit is different. Customers must follow the care instructions, supervise the use of the product, regularly inspect its condition and stop using it if it becomes significantly damaged or if any part could be swallowed.
Damage caused by chewing, scratching, normal wear and tear, toileting accidents, misuse or failure to follow the care instructions is not considered a manufacturing defect.
4. Order Changes or Cancellations
Any request to change or cancel an order must be sent immediately to contact@bunny-banana.com and must include the order number. We will do our best to assist the customer, but we cannot guarantee any change or cancellation due to a change of mind once an order has been placed.
An order that is already being processed or has already been shipped can normally no longer be changed or cancelled due to a change of mind. This rule does not limit any mandatory cancellation rights provided by applicable law.
5. Shipping and Delivery
Orders are usually prepared within 1 to 3 business days. The delivery times stated in our Shipping Policy begin after shipment and are estimates only, not guarantees. An order may be shipped in several packages, each with its own tracking information.
The customer must provide a complete and accurate name and shipping address. An incorrect or incomplete address, a refused package or an unclaimed package does not automatically entitle the customer to a refund. Any costs associated with reshipping the order may be charged to the customer.
Our orders are shipped with import duties and taxes covered. If a carrier requests an additional payment, the customer must contact us before making the payment.
Delays, lost packages and packages marked as delivered are handled in accordance with our Shipping Policy. An investigation and proof of delivery may be required before a replacement or refund can be issued.
6. Returns, Exchanges and Refunds
To protect the health of rabbits, all sales are final and we do not accept returns or exchanges due to a change of mind, an incorrect choice of size, color or pattern, or because the rabbit does not use the product.
This rule does not limit any mandatory remedies available in the event of a damaged, defective, incorrect, incomplete or undelivered product. The customer must contact us as soon as possible, preferably within 3 days of receiving the order, and provide the order number, an explanation of the issue and clear photographs. This timeframe helps us investigate the issue but does not remove any rights granted by law.
After verification, our first solution will normally be to send an identical replacement product at our expense. If a replacement is no longer available, we will issue a refund to the original payment method. If a replacement is available but is refused by the customer, we may offer store credit instead, except where a refund is required by law.
If the issue is caused by Bunny Banana and the product needs to be returned, we will provide return instructions and cover the return shipping costs. No product should be returned without our prior approval.
7. Warranties and Liability
Nothing in these Terms excludes any warranty, remedy or right that cannot legally be excluded under applicable law.
Subject to these mandatory rights, we do not guarantee that a product will be indestructible, that it will have the same lifespan for every rabbit or that the rabbit will use it.
To the extent permitted by law, Bunny Banana will not be liable for indirect or unforeseeable damages resulting from misuse, lack of supervision, chewing, normal wear and tear or improper care. Where our liability may legally be limited, our total liability in connection with an order will not exceed the amount paid for the product concerned.
These limitations do not apply where liability cannot legally be excluded or limited, including in cases of fraud, intentional misconduct, personal injury or mandatory consumer rights.
8. Events Beyond Our Control
A delay may be caused by a carrier, customs authorities, weather conditions, government action or another event reasonably beyond our control. We will make reasonable efforts to minimize the consequences and inform affected customers.
This section does not remove any mandatory right to cancel an order or receive a refund.
9. Governing Law and Final Provisions
Subject to any mandatory rules applicable to the customer, these Terms are governed by the laws of the State of Wyoming and applicable federal laws of the United States. They do not deprive consumers of any mandatory protections provided by the laws of their place of residence.
In the event of a problem, the customer may contact us at contact@bunny-banana.com so that we can attempt to resolve the issue. This does not limit the customer’s right to contact a consumer protection authority or a court of competent jurisdiction.
The order is subject to the version of these Terms accepted at the time of purchase. If any provision is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.