BUNNY HELP, WITHOUT THE RUNAROUND
Need a little help?We’re all ears.
Start with our most helpful answers. If your question is a little more personal, our small team will happily take it from there.
Most questions
find an answer in the FAQ.
Monday to Friday
THE SIX MOST-ASKED QUESTIONS
A quick answer might be all you need.
These are the questions our small team sees most often. For every other detail, hop over to the complete Help & FAQ page.
Most asked
Where is my order and how can I track it?+
Tracking details are emailed as soon as your order ships. You can also use our order tracking page. The first carrier update may take a little time to appear.
How long does it take to receive my order?+
Orders are usually prepared within 1 to 3 business days. After dispatch, estimated delivery is 7 to 10 business days for the United States, United Kingdom, Australia and Europe, and 7 to 15 business days for Canada.
Why hasn’t my tracking moved?+
If tracking stays unchanged for several business days or your parcel is well beyond its estimated delivery window, contact us. We can review the situation and open a carrier investigation when needed.
My parcel says delivered, but I can’t find it. What should I do?+
Check around your home and with household members and neighbors, then contact the local carrier. Please also contact us within 3 days of the delivery date shown in tracking so we can review the situation.
I received the wrong or a damaged item. What now?+
Contact us as soon as possible, preferably within 3 days of delivery. Include your order number, a short explanation and clear photos of the product, parcel and shipping label. Keep everything until we reply.
Can I cancel, edit or change my address?+
Contact us immediately with your order number. We will do our best, but changes cannot be guaranteed. Once an order is being processed or has shipped, it normally cannot be changed or cancelled.
CHOOSE YOUR LITTLE DETOUR
Where can we point you?
Pick a topic to jump straight to the answers you need.
STILL NEED A HUMAN?
Get in touch with our small team.
Tell us what is going on and include your order number when you have one. That little detail helps us help you faster.
8:00 AM – 6:00 PM
Saturday8:00 AM – 12:00 PM
For order issues, delivery questions and all things bunny.
Open your email →Monday to Friday. Busy periods may take a little longer.
Try the FAQ first →