1. Shipping Destinations and Delivery Fees
Bunny Banana primarily ships to the United States and Canada. We also ship to the United Kingdom, Australia and several European countries when the destination is available at checkout.
Available shipping options and fees are displayed before the order is confirmed. Free shipping on orders over US$90 applies only when it is shown in the cart or at checkout.
2. Processing, Changes and Cancellations
Orders are usually processed within 1 to 3 business days. This processing time is separate from the shipping transit time.
We process orders quickly. Any request to change or cancel an order must be sent to us immediately at contact@bunny-banana.com. We will do our best to assist, but we cannot guarantee that the request can be accepted.
Once an order is being processed or has been shipped, it can no longer be changed or cancelled due to a change of mind, including requests to change the shipping address.
3. Estimated Delivery Times
After shipment, typical delivery times are:
- United States: 7 to 10 business days
- Canada: 7 to 15 business days
- United Kingdom: 7 to 10 business days
- Australia: 7 to 10 business days
- Europe: 7 to 10 business days
These delivery times are estimates only and are not guaranteed. Delivery may occasionally be delayed due to customs procedures, weather conditions, carrier delays, public holidays, high demand or other circumstances beyond our reasonable control.
If your package is delayed, lost or marked as delivered but you have not received it, please contact us at contact@bunny-banana.com so that we can review the situation.
4. Order Tracking
Tracking information is sent by email once the order has been shipped and a tracking number is available. It may take some time before the tracking information shows its first update.
If the tracking information has not updated for several business days or the shipment significantly exceeds the estimated delivery time, please contact us at contact@bunny-banana.com. We will review the situation and open an investigation with the carrier if necessary.
5. Incorrect or Incomplete Address, or Refused Packages
The customer is responsible for checking their name and complete shipping address before making payment. An incorrect or incomplete address may result in delays, delivery to the wrong location or the package being returned.
An address error, refusal of delivery or an unclaimed package does not automatically entitle the customer to a refund. If the package is returned to us and reshipping is possible, the customer will be responsible for the new shipping costs.
If the error was caused by Bunny Banana or the carrier while the address provided by the customer was correct, we will review the case in accordance with the sections below.
6. Delayed or Lost Packages in Transit
If a package has not been delivered and the tracking information shows a delay or no movement, we may open an investigation with the carrier. We may wait for the outcome of this investigation before sending a replacement or issuing a refund.
If the investigation confirms that the package was lost or incorrectly delivered by the carrier, we will send an identical replacement product at our expense. If no replacement is available, we will refund all amounts paid for the affected order, including shipping fees.
7. Package Marked as Delivered but Not Received
If the tracking information shows “Delivered” but you have not received the package, please follow these steps:
- Check around your property and with members of your household and neighbors
- Contact the local carrier to report the issue
- Contact us at contact@bunny-banana.com within 3 days of the stated delivery date
A “Delivered” tracking status does not automatically entitle the customer to a refund or replacement. We will review any delivery evidence provided by the carrier, such as a photograph, signature or GPS confirmation. We may open an investigation and ask you to provide additional information or a signed statement.
If this evidence confirms that the package was delivered to the address provided at the time of the order, the order will be considered delivered. In this situation, we will not be able to refund or replace a package that was lost or stolen after delivery, unless you provide evidence showing that the package was delivered to the wrong location or where required by applicable law.
If the carrier confirms a delivery error or loss, we will send an identical replacement product at our expense. If no replacement is available, we will refund the affected order, including shipping fees.
8. Damaged, Incorrect or Incomplete Package or Product
Please contact us as soon as possible, preferably within 3 days of receiving your order, at contact@bunny-banana.com. Include your order number, a brief explanation of the issue and clear photographs of the product, package and shipping label.
Please keep the product and packaging until we have responded. The applicable solution is explained in our Return & Refund Policy.
9. Import Duties and Taxes
Our orders are shipped with import duties and taxes covered. You should therefore not be asked to pay any additional customs fees upon delivery. If a carrier requests payment, please contact us at contact@bunny-banana.com before making the payment so that we can verify the situation.
This policy does not limit any customer rights that cannot legally be excluded under applicable law.