General FAQ
1What are your delivery times ?
We process your order as quickly as possible, once shipped we deliver on average within 4 to 8 days
2Can I cancel or modify my order ?
We try to process all orders as quickly as possible. Therefore, only orders that have not yet been processed and shipped can be canceled or modified. We recommend that you contact us as soon as possible if you wish to make a modification/cancellation
3What is the best way to contact you ?
The easiest way is to send us an email at this address contact@bunny-banana.com
4What are the processing times before shipment ?
We do our best to ship your order as quickly as possible, generally our processing times are 24/72h.
5Are your products ecological ?
We know how important this is for us as well as for our dear bunnies. We do everything to limit our ecological impact with our products.
All our products are vegan and do not contain animal materials, we also strive to offset all the CO2 generated during the transport of packages.
Payment FAQ
1What payment method do you use ?
You can pay for your order with debit/credit card, Google Pay, Apple Pay and Klarna. We want to offer you the most means of payment so that you feel at home 😁
2I placed an order, but I didn't receive an email, is this normal ?
No, this is not normal! I invite you to check in your spam and your promotions email if your email is found. If this is not the case, search for our email address “contact@bunny-banana.com”, if you cannot find our email write to us and we will be happy to see it with you. 😁
3Do you offer payment in installments ?
Yes, we've partnered with Klarna, so we can offer you 3 times without fees. Pretty cool isn't it!!!
Service problems
1What if I have a problem with my order ?
If you encounter a problem, we invite you to contact us directly at the following address contact@bunny-banana.com, do not forget to describe your problem and provide us with your order number.
2I made a mistake in my address, can I change it ?
If your order has not yet been shipped, we may be able to modify it. I invite you to contact us as soon as possible. If you have received a shipping notification, I advise you to contact the carrier directly for the change of address.
3I would like to change size, is it possible ?
As our stocks are very limited, we may not be able to exchange your item for a different size. For any enquiries, please contact us with your order number and tell us what size you would like in exchange.
4I have not received my order, is this normal ?
It depends on when you ordered! As a reminder, our processing times are on average 24/72 hours and delivery times are 4 to 8 working days. Its deadlines can be extended during periods of high demand, such as the end of year celebrations...
If you still have not received your order after 3 weeks, please contact us and we will be happy to check for you. 😁
Refund policy
1What is your return/exchange policy ?
The majority of sales are FINAL, however there may be exceptions. If you have received a defective or non-compliant item, I invite you to contact us with your order number and photos of the problem at the following address “contact@bunny-banana.com”.
2Can I return an item ?
For any return request, I invite you to contact us directly by email. Please provide us with the reasons why you wish to return the items and provide us with photos and videos.
Any return request must be validated by us before shipping, if you send the product without informing us, we will not consider the return.
Return costs are the responsibility of the customer
